I stopped in to get road bike routes and Andrew and other staff worked with me to figure out a route. Really appreciated the customer service.
The last time five years ago when I went there, the staff ignored me. Today there was absolutely no one there to help me, even though I shouted for assistance. I'm giving up on this place.
I want to thank Dan and Cody for their assistance, but all of the staff here are very friendly and helpful. I highly recommend checking them out if you are in the market for a bike.
I just moved to this area from Northwest Arkansas and while I owned a road bike of sorts, I knew I would need something for the winter snows. A colleague told me about this store and I live very close by so I came in one day. I walked out with a great mountain bike that fit me perfectly.
The staff was extremely helpful and friendly. I was greeted right away by Daniel (owner) and was helped from there by Keenan, a service tech. Keenan was helpful, knowledgeable and was able to answer all of my questions, and them some. I was very impressed with the bike 'fitting and tuning' process where Keenan tuned the bike suspension and seat to my height and weight. Then to top it off, the owner gave me an extremely great price that was well below sticker. This is the second bike I've purchased from Great Divide. The last bike was 7 years ago, and I was impressed then. They've only gotten better with Daniel as the new owner. I stopped at every bike dealer in helena, and Great Divide was hands down the best. At most of the other shops I couldn't get the staff to Even acknowledge me. Disturbing since I was getting ready to drop more that 2 dimes on a bike and accessories (not that they should know that, but you should treat every customer as such). Great divide has the best bikes (specialized and Santa Cruz) and at competitive prices. This place is a model and testament to what fantastic customer service is all about.
Very knowledgeable owner with helpful staff. They are easy going with great advice. I bought a bike from them last year, and they were quick to offer multiple demo options so I could determine which setup was right for me. Ended up with a great bike. I return often.
Great Divide Cyclery is a US Bicycle Store based in Helena, Montana. Great Divide Cyclery is located at 336 N Jackson St, Helena, MT 59601, USA.
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