I'm a frequent Ulta shopper. I often go in here twice a week for my makeup, but after today I will be doing my shopping somewhere else. The Assistant Manager is completely rude and made me and my friends feel like idiots when she told us the tag was marked right, even though when we got to the cash register is was different than the sign. Then acted like it was an inconvenience for her to change the price because she told us the price was marked right, when it wasnt. I've never had issues with any Ulta I've ever visited until today. I hope they realize they are losing valuable customers with their poorly staffed management.
I've only had bad expieriances here the women are so rude and I've always been a good customer but I refuse to keep shopping there. I've went in there to get my brows done 3 times and each time there isn't someone there during the hours that they advertise as being open just no. I reccomend shopping online.
Always friendly, well lit and clean. Love the makeup counters and specials.
The manager with the short black gray hair is the rudest and has no people skills. I use to love going into Ulta until she became the manger. I fell last winter in the front of the store and I told her there wad no ice melt out front and fell. She looked at me and said were closing early cause of the cold and you have 15 minutes. Didn't even ask me if I was ok, as my boot ripped from the fall. Then today I spend over 200.00 and asked for my promotional gifts and she said we are out and shrubbed her shoulders. I asked why are you always out of the gifts? She rudely answered me and said we only get so many and it's gone. I told her I was going to order my products online so I'm assured of my promotional items and her rude response to me was, you won't get them either. If the company chooses to hire a person with no customer service skills such as that manager then they will lose alot of customers as I'm sure they already have. She's very rude and makes you feel very be littled. I won't be returning to the store until this manager is gone!!!! I can also vouch for several people I know that has delt with her also!!!!
I don't remember having a bad experience at Ulta. I have used the hair salon several times and was always happy. I have received good advice, always with a smile.
Ulta Beauty is a US Hair Care Studio based in Helena, Montana. Ulta Beauty is located at 2005 Cromwell Dixon Ln #103, Helena, MT 59602, USA.
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