DO NOT RENT A CAR FROM AVIS! YOU WILL REGRET IT!
No issues with my most recent rental. Getting the car was a breeze, and the guy at the counter even brought the car up to the closet parking lot for me, which was very nice. Return process was a little weird, as I was expected to note the mileage and gas level before returning and report it to the guy at the counter.
I rented a car for three days and I was told that in order to receive the rate on the invoice I HAD TO ACCEPT THE OPTIONAL LOSS AND DAMAGE WAIVER of $27.99. I was told it was a MANAGER'S SPECIAL, and when I asked if this was legal, he said absolutely! IT IS NOT LEGAL, AND I HAVE TRIED TO RESOLVE THIS ISSUE AND CANNOT GET ANYONE WHO SPEAKS ENGLISH TO HELP ME. I've been hung up on, disconnected and have sat on hold for as long as 15 minutes before I hung up. I was never given a rate without the LDW, but when I asked, Dion said it would be MUCH HIGHER. So, what I believe to be true is that this is fraud, plain and simple. It specifically states that the LDW is OPTIONAL. I have proof of full coverage insurance available, yet that didn't matter. The HELENA AIRPORT AVIS IS TAKING ADVANTAGE OF THOSE OF US WHO ARE IN SITUATIONS WHERE WE NEED A VEHICLE ASAP. In my situation, I needed to get to my son who was in the hospital in Helena. Avis, you are despicable. Dion, you are despicable.
Exceptional car rental experience
Good discounts and convenient
Avis Car Rental is a US Car Rental based in Helena, Montana. Avis Car Rental is located at 2850 Skyway Dr, Helena, MT 59601, USA.
Please contact with Avis Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Avis Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Helena