Thank you Robbert Allen Nissan, from my whole family we appreciate all you did for us.
Between Jason and Kenny i feel like i was listened to and taken care of.
After the purchase we found out we had some mechanical issues to deal with.
I can see the extended warranty being an issue if I had had the car for 3 months when the check engine light came on, but not 3 DAYS. I'll go to another dealer or service station to get it fixed with my extended warranty and will never give RA Nissan my business again. I've had issues with both your sales and service departments before and have overlooked them. This was the last draw. There is no doubt in my mind that the electronics system was reset before the car was purchased so the check engine light would go off, since each time I've brought it in over the last month your service department did so and the check engine light would go off for about 3 days before coming back on. Not a surprise since I've now seen Google reviews with similar experiences at RA Nissan. So thank you for your response to my review Kenny, but I will never be back and will tell anyone who will listen my terrible experience.
I will be back to Robert Allen Nissan! Because of the customer service and the promises they kept. WE LOVE OUR NEW CAR!!!!
Its good to feel like a hand shake still means something in Helena MT.
Will NEVER purchase a car or have it serviced at RA Nissan again! Check engine light comes on 3 DAYS after I purchase a car from them and they will only cover HALF of the needed part?! I've had the car in 3 times since I bought it less than a month ago for the same issue and now that they FINALLY know what the issue is the snippy sales manager refuses to pay for a $650 part? After dealing with them for 8 years and 3 different cars, and my mom and I both purchasing brand new cars from them, this is the treatment received? No thank you! They just lost 2 long-time customers and I will tell everyone I know NEVER to go to them!
I recently purchased an older 2003 Chevy Tahoe from Jason at Robert Allen Nissan.
I have had a Ford Fusion for a little under a year and it was such a nice car, my heart just really wanted a pickup. I randomly decided to start looking at trucks one day and I spotted a Nissan Titan at Robert Allen Nissan. I inquired about the asking price which was really under book and Tyler Allen responded promptly. He told me that there was a substantial amount of repairs needing done and that he wasn't comfortable selling it to anyone. He asked if he could show me some pictures of a Chevy they had just got in, and as apprehensive as I was dealing with a car dealership I agreed. It was a very nice looking truck! My boyfriend who is a gear head and I went to see it and make sure everything was mechanically sound, how it looked cosmetically, and to see how it drove. Needless to say, I traded in my car and I'm absolutely in love with MY Chevy truck.
After a phone call to Kenny, he got us all taken care of.
* Response to the "owner" (who I know damn well is the snide sales manager I dealt with):
I had over $3000 of maintenance & service work on my aging truck. the mechanics did not pay attention to details. for example I had my cooling system flushed; well the mechanic did not tighten the hoses post flush , luckily I noticed coolant leaking. that is just one of the many overlooks by this service dept. I DO NOT recommend them for service!!!
What really stood out to me about this business is the fact that Tyler told me upfront what was wrong with the Titan. People aren't always honest and he could have very easily let me purchase it and sent me on my way so it was reassuring that I was buying from a place I didn't feel was going to steer me in the wrong direction. Never once did I feel pressured to purchase a vehicle. While we were there we were able to meet Robert Allen himself and Kenny Simpson as well, they were very personable and all three of the gentlemen we interacted with were just fantastic! I highly recommend Tyler Allen at Robert Allen Nissan, he shows he cares about patron happiness and absolutely does what he can to work with the customer budget regardless of the amount and treats you just like you're buying the latest and greatest new model! Thanks Tyler!
One of the best experiences I have ever had!! I've had a lot of very bad experiences with dealerships so I was extremely cautious. I was talking to the guy they call big John and another gentleman named john Eva they took care of me got me into a great vehicle and the part that sold me the most on them was how they treated my daughter. everybody knows bringing a 4 year old to a dealership is not a really the smartest idea. But John Eva was prepared and asked my daughter if she wanted to watch movies on his iPad. John was extremely patient with us extremely honest and fought for us so we could get the best deal.
Thank you Robert Allen:
Robert Allen Nissan is a US Car Dealer based in Helena, Montana. Robert Allen Nissan is located at 3135 Prospect Ave, Helena, MT 59601, USA.
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