We went and bought our own antivirus, which states in the contract you had to provide yourselves. The gentleman who was installing it said the computer was running at less than 15% of its capability, and should have never been on the shelves. Obviously we went back to Rent A Center with this information wanting some sort of reimbursement (the antivirus was 99.99) The same manager then started arguing with my fiance saying he wouldn't be able to help us, because we should have brought it in to them when we noticed a problem. Then compared a our situation to a TV with broken pixels...totally not the same...that TV would be garbage.
About a month later the store manager sold us a gaming laptop, said it was "good to go," and that it was "top of the line." So we took it home and tried to play games such as Totalwar and Sims. It was SUPER slow and would keep kicking us out. Little did we know it had a HARDRIVE CRASH...the manager didn't even tell us that until we inquired about it while paying the 2nd payment. He stated that his "team had taken a look and fixed everything."
This place sucks, inferior products for higher b prices, go to Aarons
My fiance and I have been renting and buying from here for a while, at least eight grand worth of merchandise. We never had any problems up until the latest. First the couches we picked out, after they were dropped off, had NOT been fully cleaned. There was dog hair and even a collar underneath the cushions. Which that isn't a huge deal, but it doesn't stop there.
Customer Service
Best customer service I have had in a long time!!! I love my new tv and surround sound
They have great items and if you don't see what you do want let their helpful staff will find and bring in what you are looking for. Great place to buy from
We returned the computer 100% fixed, so whoever buys it next, you're good to go!! After all this we will NEVER buy from this place again...try seeing people not as dollar signs...WORST CUSTOMER SERVICE!!!!!!
Rent A Center is a US Electronics Store based in Helena, Montana. Rent A Center is located at 2325 North Montana, Helena, MT 59601, USA.
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