The room was not the cleanest. The staff was pushy for us to leave setting their cleaning carts right outside our room door at 10 a.m and check out wasn't until noon.
I'm sure this hotel is good, but we only stayed one night. They put us on the first floor in the handicap room beside the front desk for some reason. It was noisy with the desk being right there, then a teen sports team came in and was running up and down the hall by the desk for hours. The parking lot was right outside the window, and the employees smoking area was underneath our window so it stunk too...
Not the best hotel. Beds were really hard; woke up with aches and pains. The pool was small so the smaller kids made it difficult to enjoy. The breakfast was not the best. My waffle stuck to the iron and the mix was not very tasty. I like to workout when I travel but I found the workout room yucky. It was in their basement with the smelly laundry room. The musty smell did not settle well when the elevator doors opened. After looking around and the smell that continued into the room, I decided to hold off on my workout.
I had a three day stay at this hotel. While the accommodations are what you'd expect for the price, I had a terrible experience. I was recovering from a recent head injury and needed a quiet space to myself to rest and rehabilitate. About a week after I checked out, I was charged the $400 odd dollars for the room, with an additional $150 damages charge. When I called the hotel to tell them of the mistake, the general manager told me that upon inspection of the room they found two "hand-sized holes on either side of the mirror". Being a 170-lb female recovering from a head injury on a very small budget, there was no way I could have caused this damage. I asked him to send me the photos he claimed he had taken of the damages... but I never received them DESPITE him supposedly sitting at his computer with a pen and paper taking down my email. I've submitted a fraud report to my bank so that the situation can be looked into further. I would suggest that the general manager look into his employees before blaming me for punching holes in the wall.
We took a road trip this summer and stayed here. Not a bad price since we got AARP rate. Free breakfast was average. Service was average. Room was average. We were put on the third floor and elevator was slow so packed our bags up and down the stairs. Due to the confluence of streets the hotel is not easy to get to. You have a circle around depending on where you are coming from.
The breakfast was amazing.
La Quinta Inn Suites Helena is a US Lodging based in Helena, Montana. La Quinta Inn Suites Helena is located at 701 Washington St, Helena, MT 59601, USA.
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